Returns

Refund policy

We want your American mahjong set to arrive complete and playable. This page covers orders shipped to the United States and Canada: when we replace or refund, who pays return shipping, and how to start a request.

14 days

Damaged or missing pieces

Email mr.askar@icloud.com within 14 days of delivery. Include your order number and photos of the damage, the missing pieces, or the packing.

We replace the damaged item. If a replacement is not available, we refund the item price.

30 days

Change of mind

Unused items in the original packaging may be returned within 30 days of delivery. We refund the item price.

You pay return shipping, unless we sent the wrong product.

How to start

  1. Write before you ship anything back. Send the order number, what went wrong, and photos to mr.askar@icloud.com. We reply with the next step. Do not send a parcel until we confirm it.
  2. Pack unused returns in the original packaging. Keep tiles, racks, and mats as they arrived. Opened tile sets that show table wear are not eligible for a change-of-mind return.
  3. Wait for the refund on the original payment method. Approved refunds go back to the card or wallet you used at checkout. Shipping fees are refunded only when the error was ours.

What we refund

  • The item price, when a damage claim is approved and we cannot replace the item
  • The item price, for an unused change-of-mind return inside 30 days
  • Outbound shipping, only when we sent the wrong product or the mistake was ours

What we do not accept

  • Opened tile sets that show table wear, for a change of mind
  • Requests after the 14-day damage window or the 30-day return window
  • Returns shipped before we confirm the request

Common questions

How long do I have to report damaged or missing tiles?

14 days from delivery. Email mr.askar@icloud.com with your order number and photos. We replace the item, or refund the item price if a replacement is not available.

Can I return a set if I change my mind?

Yes, if the item is unused and still in the original packaging, and you contact us within 30 days of delivery. We refund the item price. You pay return shipping unless we sent the wrong product.

Who pays return shipping?

You do, for a change-of-mind return. If we sent the wrong product, we cover the return shipping.

Can I return a set I already played with?

No. Opened tile sets that show table wear are not eligible for a change-of-mind return. Damage or missing pieces are handled under the 14-day claim, with photos.

How will I get my money back?

Approved refunds go back to the original payment method. Shipping fees are refunded only when the error was ours.

Which orders does this policy cover?

Orders from Mahjong Master shipped to the United States and Canada. Canadian duties or import taxes charged by the carrier are not refunded by us.

Email a return request Shipping policy Contact

Refund policy

We want your American mahjong set to arrive complete and playable. This policy covers orders shipped to the United States and Canada.

Damaged or missing pieces (14 days)

Email mr.askar@icloud.com within 14 days of delivery with your order number and photos of the damage, the missing pieces, or the packing. We replace the damaged item. If a replacement is not available, we refund the item price.

Change of mind (30 days)

Unused items in the original packaging may be returned within 30 days of delivery for a refund of the item price. You pay return shipping unless we sent the wrong product. Write to us before you ship anything back.

Not eligible

Opened tile sets that show table wear are not eligible for a change-of-mind return. Requests after the 14-day or 30-day window are not eligible.

How refunds are issued

Approved refunds go back to the original payment method. Shipping fees are refunded only when the error was ours. Canadian duties or import taxes charged by the carrier are not refunded by us.